Frequently asked Questions

From the time you submit your order, it can take up to 48 hours to fulfil your order.

Once your order is ready to ship, it can take up to 3 days to receive your order.

Shipping time outside of the contiguous U.S. is 7 - 14 business days. (including Hawaii and Alaska).

For U.S. holiday shipping, order processing can take up to 3 days. Shipping can take up to 5 to 7 days.

Learn more by reviewing our policy on our Shipping Policy page.

An email with the status of your order is sent to your email address. A tracking ID is assigned to your order and is sent to you via email once the order ships.

You can also track your order by creating an account on berrycaye.com and logging in to see the order status.

We can only ship to residential addresses and are unable to ship to P.O. Box addresses.

Yes, we offer free shipping for orders over $50.

Contact us at care@berrycaye.com within 1 hour of your purchase to cancel your order.

If your order ships before you can cancel the order, contact us and return the item to receive a refund.

If you created an account on berrycaye.com, you can log into My Account and cancel your purchase.

We currently ship in North America. Shipping rates and times vary by destination and are calculated at checkout.

Contact us at care@berrycaye.com to initiate your return. Visit our Returns and Exchanges page to get more information.

We cover dents, dings, tears, and discoloration for both custom and personalized products. We offer replacements if the product was not received. Report the defect to care@berrycaye.com within 30 days.

You can use all major credit and debit cards as well as digital wallets to pay.
We take the following:

• Visa
• Mastercard
• Discover
• Diners Club
• American Express
• Shop
• Apple Pay
• Google Pay
• Paypal